For more information on instant EFT please refer to: https://www.payfast.co.za/c/std/instant-eft-buyer

1. When you come through to the PayFast payment page, select Instant EFT and then select the bank which you bank with.
2. The next page will give you a link to launch your Internet Banking as well as account details to make payment to.
3. Using the launched window, you simply login as per normal and make a once off payment to the account details provided for the indicated amount.
4. Once you have done so, log out of internet banking and return to the window with the PayFast payment page where you click the “Verify my payment button”.
5. The system will then verify your payment has been received and complete the payment.

Currently we support payments from ABSA, FNB, Nedbank and Standard Bank.

You will unfortunately, not be able to use Instant EFT for the moment then, but you can still make use of credit cards or Ukash to pay online.

We have investigated including Capitec within the system, but sadly, this is not currently possible. Capitec only offers personal accounts, not business accounts, to be held with them. Therefore we're unable to open a business account with them in order to receive payments( and our auditors have informed us that there is sadly no way around this). Once Capitec offers a business account, we will take this further, but until then, our hands are unfortunately tied.

No, you don't need to send proof of payment to either of us. PayFast's system confirms that the actual funds have been transferred so there is no need for an email or a fax from the bank as further confirmation.

We hold bank accounts at ABSA, FNB, Nedbank and Standard Bank. When you pay, you pay into a bank account held at the same bank as your own. Because it's an internal transfer, the payment takes place instantly and we're able to positively acknowledge that the funds have reached our account in a matter of seconds!

Sometimes you may need to supply us with proof of payment for a internet banking payment, this could be for a number of reasons such as if the incorrect reference was used when doing the internet transfer.

If you're not sure how to do this, take a look at the instructions below for your bank:

1. Log into internet banking
2. Using the main menu, navigate to:
   1. Payments → View beneficiaries → Main if you added PayFast as a beneficiary, or
   2. Payments → View once-off if you made a once off payment to PayFast
3. Select “PayFast” from the drop down menu and click View >
4. Select the payment you want proof of payment for by clicking the check box next to it and click Resend
5. On the next page, enter details as follows:
   1. Resend Notice of this Payment(s) to beneficiary? = <CHECKED>
   2. Send it to = Email
   3. E-mail Address = “proofofpayment@payfast.co.za”
   4. Recipient name = “PayFast - <YOUR_EMAIL_ADDRESS>” (e.g. PayFast - me@mydomain.co.za)
6. Click Next >
7. Ensure the details displayed are correct and click Resend >

1. Log into internet banking.
2. Click on the Payments tab at the top of your screen.
3. On the left of the screen click on Payments History.
4. Again on the left of the screen you can click on Send proof of payment.
5. Locate the necessary payment and Click on the Recipient Name.
6. Select email as method and use support@payfast.co.za as the email address.

• OR

1. Log into internet banking.
2. Click on the Payments Tab at the top of your screen.
3. On the left of the screen click on Payments History.
4. This will open your payment history, locate the necessary payment and click on the Recipient Name to open the proof of payment.
5. Once open, you can click on the download button at the bottom of the screen to save the proof of payment to a location on your PC.

1. Log into internet banking
2. Using the main menu, navigate to Payments → Beneficiary Payment History
3. Select appropriate values from Beneficiary list and Beneficiary to display payments to PayFast
4. Recent payments to PayFast will be display which you can either:
   • print and fax (or email) to us, or
   • can have emailed to us directly from within internet banking

1. Log into internet banking
2. Click on the Payments and transfers tab
3. Click on the Transaction history tab
4. Select you search method to find your payment and click view
5. Find the required payment and either:
   1. Click the link under the Beneficiary name & reference column
   2. A new window will open showing your proof of payment
   3. Send this to us by:
      1. printing it and faxing it,
      2. printing it to PDF and emailing it to “proofofpayment@payfast.co.za”
   • OR
   1. Click View button under the Payment Confirmation column
   2. On the next page, enter details as follows:
      1. Send payment confirmation = <CHECKED>
      2. Payment confirmation method = “E-mail”
      3. Recipient Name = “PayFast - <YOUR_EMAIL_ADDRESS>” (e.g. PayFast - me@mydomain.co.za)
      4. Recipient Address = proofofpayment@payfast.co.za
   3. Click “Send payment confirmation” to send payment confirmation to us via email

We are terribly sorry that you experienced a problem when paying!

We occasionally experience delays in payment due to delays imposed by Standard Bank and their clearing times. Normally EFTs between accounts at the same bank clear instantly, but it is not always the case with Standard Bank and is unfortunately out of our control.

Please just send us your proof of payment from Internet Banking and we will manually complete the payment for you. You can email or fax this to us.

If you need help with obtaining your proof of payment, please see the FAQ above.

Standard Bank have introduced a safety feature in their Internet Banking to prevent you from accidentally making two payments to one beneficiary for the same amount on the same day. To get around this, add 1c (one cent) or more to the second payment amount to allow you to complete it.