There could be a number of reasons for this:
You are using the sandbox (test) credentials on the live site
By default, our payment modules use the sandbox credentials and are set to point to the sandbox site
Check your payment module configuration and ensure that you are using your live credentials and that you are set to use the live site
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You are using the your live credentials on the sandbox (test) site
The Merchant ID and Merchant Key you need to use are different for the live or sandbox sites
Check your payment module configuration to ensure that you are using the sandbox credentials and that it is set to use the test site
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Your account is not a Business account
Only business accounts are issued Merchant IDs and Merchant Keys
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If it is anything other than Business (or Cause), then you need to upgrade
Click the
upgrade account link on the
same page to upgrade your account
Note: Your account may have been downgraded during Oct/Nov 2009 which is why it is no longer a Business account
We sent out multiple emails during this period requesting additional information be provided for receiving accounts
Any accounts which had not provided this information after a certain date were downgraded to Basic accounts
All you need do is provide the missing information to upgrade your account again
Please note that your Merchant Key will change as a result of the upgrade process and will need to re-entered into your payment module configuration