Website Payments

There could be a number of reasons for this:

You are using the sandbox (test) credentials on the live site

• By default, our payment modules use the sandbox credentials and are set to point to the sandbox site
• Check your payment module configuration and ensure that you are using your live credentials and that you are set to use the live site
• Your Merchant ID and Merchant Key are available on the integration page

You are using the your live credentials on the sandbox (test) site

• The Merchant ID and Merchant Key you need to use are different for the live or sandbox sites
• Check your payment module configuration to ensure that you are using the sandbox credentials and that it is set to use the test site
• The sandbox Merchant ID and Merchant Key are available in the integration guide.

Your account is not a Business account

• Only business accounts are issued Merchant IDs and Merchant Keys
• Check your account type on your Account page
• If it is anything other than Business (or Cause), then you need to upgrade
• Click the upgrade account link on the same page to upgrade your account
  • Follow the system prompts to provide any missing information
• Note: Your account may have been downgraded during Oct/Nov 2009 which is why it is no longer a Business account
  • We sent out multiple emails during this period requesting additional information be provided for receiving accounts
  • Any accounts which had not provided this information after a certain date were downgraded to Basic accounts
  • All you need do is provide the missing information to upgrade your account again
  • Please note that your Merchant Key will change as a result of the upgrade process and will need to re-entered into your payment module configuration