Although South Africa is worlds apart from the rest of the world in many ways, unfortunately our “remote” location hasn’t prevented the novel coronavirus 2019 (COVID-19) from reaching our shores. While it may be difficult to avoid getting caught up in the COVID-19 hype, it’s important to remain calm, use your common sense when it comes to personal hygiene and pay attention to credible news sources and official government announcements about new developments.
We recognise the severity of the current situation that we find ourselves in as a nation, and as a company are ready to take the necessary precautions to ensure the safety of our employees.
Doing our part to flatten the curve
At PayFast, we are working together with the rest of the DPO Group to follow the guidelines issued by the World Health Organisation (WHO) and our respective governments. Above all else, our primary responsibility remains the welfare of our staff and ensuring that our merchants and their customers continue to get the most out of our online payment solution.
As a young tech company, it was already an important part of our company culture to give those whose roles are not office bound the ability to work remotely and flexible hours. This culture allows us to quickly adapt to the circumstances that have been imposed in response to the rapid spread of COVID-19. While none of our technical operations will be affected, as from Wednesday, 18th March we will cease our phone support for buyers. This temporary measure will give our staff more flexibility to respond to email queries outside of normal operating hours.
You can be assured that despite these measures, we’re operating on a “business as usual” mindset and we’re confident that your experience as a PayFast merchant or buyer will be largely unaffected.
We would already like to thank you in advance for your patience as we adapt our working structure to deal with COVID-19.