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Contact Us

PayFast knowledge base

The fastest way to get an answer is to have a look at our Help Centre for responses to frequently asked questions.

For delivery and order queries, please contact the merchant directly.

Contact our Customer Success team

We are experiencing unprecedented ticket volumes that have caused a delay in response times of up to 14 days. Please be patient with us and refrain from sending follow up emails, as this adds to the backlog. We will assist you as soon as we can. For more information, please read our blog.

Office Hours:

Mon - Fri:

08:00 - 17:00 (GMT +2)

Sat - Sun:

09:00 - 15:00 (GMT +2)


Our office hours and email support exclude public holidays

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