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3D Secure problems
Posted by Jonathan S on 14 May 2014 17:01

We are currently experiencing a higher than average failure rate with 3D Secure on credit card transactions.

We have been investigating the matter and have ascertained that the problem lies with our acquiring bank.

We are working with them and our other partners to resolve the matter as swiftly as possible and thank you for your patience in this regard.

If you or your customers are experiencing repeated problems paying by credit card due to 3D Secure problems, please contact our helpdesk who will put in place a temporary workaround on a per client basis until the matter is resolved.

We apologise for any frustration or inconvenience caused by this issue and assure you that we are doing everything we can to have this resolved as soon as possible.