RSS Feed
Error 30 - Invalid card details / Format Error
Posted by Jonathan S on 30 May 2014 12:00

We are currently (30 May 2014) experiencing an unusually high number of credit card failures with the error message "The supplied card details appear invalid (30)" or "Format error (30)".

This error is being returned from the underlying credit card network but there does not appear to be anything wrong with the card details which are being supplied.

There is unfortunately no immediate workaround for this issue and we are investigating the problem as a matter of urgency with our partners.

We apologise for the inconvenience in this regard and thank you for your understanding.

UPDATE (30 May 2014, 14:50): It has been ascertained that the problem lies with our acquiring bank who are aware of the problem and will be implementing an emergency fix later tonight. We ask that any clients experiencing this problem, please try an alternative payment mechanism or re-attempt their transaction tomorrow when (hopefully) the matter will be resolved. Once again, our apologies for the inconvenience.